At GreenAsh, we take pride in the quality and craftsmanship of our products, and your satisfaction is of utmost importance to us. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy within 3 days of receiving your order, subject to the following terms and conditions:

Eligibility for Returns

  1. Time Frame: You have 3 days from the date of delivery to initiate a return.
  2. Condition: The item must be in its original condition, unused, and free from any damage. All original tags, packaging, and accessories that came with the item must be intact.
  3. Packaging: The product must be returned in its original packaging to ensure that it is protected during transit.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Custom-made or personalized products.
  • Items marked as final sale or non-returnable.
  • Items that have been used are non-returnable.
  • Fragile items are not refundable.
  • Opened or unsealed packaged items are strictly non-returnable and non-refundable.

Return Process

  1. Initiate a Return: To initiate a return, please contact our customer service team at info@greenash.ae within 3 days of receiving your order. Provide your order number, the reason for the return, and photos of the item if necessary.
  2. Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) along with detailed instructions on how to return your item.
  3. Shipping: The customer is responsible for the return shipping costs unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service to ensure that the item is returned safely.

Refund Process

  1. Inspection: Upon receiving the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
  2. Refund Approval: Once the return is approved, we will process your refund within 5-7 business days. The refund will be credited to your original method of payment.
  3. Deductions: Please note that original shipping fees are non-refundable, and a restocking fee may apply for certain items.
  4. Payment Processor Fee: We use Stripe for the Checkout system. The Stripe fee is non-refundable.

Exchanges

If you would like to exchange your item for a different color, size, or style, please contact our customer service team to discuss the available options. Exchanges are subject to stock availability.

Contact Us

For any questions or concerns regarding your return or refund, please contact our customer service team at email us at info@greenash.ae.  We are here to assist you and ensure a smooth and satisfactory experience.